The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.

Responsibilities

• Provide technical support to internal and external users of the Exchange Trading System with focus on APIs, network connectivity and application functionality.
• End to end ownership of the production environment, monitor and maintain the Application’s performance and stability.
• Work closely with Development team and Infrastructure team in troubleshooting and resolving high priority Production incidents. Should have sense of urgency and understand the criticality of the issue.
• Actively participate in UAT phase, release planning and deployment, and document Support processes and procedures.
• Provide phone or remote support during non-office hours in case required.
• Point of escalation for L1 support, Sales team and external users with focus on client service and delivery.

Qualifications and Requirements

• Bachelor’s degree or equivalent in Computer Science or related field.
• 5+ years of total experience in technical support role preferably exposure to Exchange, High Frequency / Low Latency Trading System.
• Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
• Excellent problem-solving ability with a keen eye for details, and an analytical mind-set.
• Experience in SQL database and Unix/Linux environment.
• Knowledge of scripting languages such as Python, Perl or Bash.
• Experience with enterprise monitoring and alerting tools (i.e., Grafana, Datadog, OpsGenie, EKS, Splunk, Sumologic).
• Knowledge of DevOps or Cloud technology (AWS / Azure) is a plus.
• Knowledge of ITIL best practices and standard documentation processes/technical writing standards is plus.
• Experience in FIX protocol and underlying network connectivity is a plus.
• Excellent verbal and written communication in English, as well as being capable of building strong working relationships with interfacing team and stakeholders.
• Able to work both independently and as part of team.

Job locations: Hong Kong, Hong Kong SAR