Strategic Account Manager - Absorb LMS

"At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you’re a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special."
— James Levine, VP, Strategic Account Management

Role Overview

The Strategic Account Manager is a critical role at Absorb LMS. We’re looking for someone with demonstrated experience working with large, complex organizations who has built strategic account plans and successfully closed meaningful land-and-expand opportunities.

In this role, you will build relationships quickly and identify expansion opportunities within our existing customer base. You will collaborate with internal teams and executives across all business units at Absorb to execute strategic account plans and drive customer success.

What You'll Do

• Build trust and strong business relationships with key decision-makers in Absorb’s strategic accounts.
• Generate and execute strategic account plans leading to upsell and cross-sell opportunities.
• Partner with internal resources (Leadership, Solutions Engineers, Account Development reps) to drive expansion plans from Discovery to Closed Won.
• Monitor pipeline health to ensure timely actions are taken to advance sales opportunities.
• Develop deep expertise in Absorb LMS and the overall learning management landscape.
• Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives.
• Work alongside Customer Success resources to identify risks and mitigate account churn.
• Maintain contact activities, pipeline data, and relevant system updates in sales technology tools.
• Monitor and report on market trends, competitor activities, and strategic industry insights.

What You'll Bring

• Experience: 7+ years of experience in technology sales and strategic client management.
• Leadership: Proven ability to act as a trusted advisor to senior leaders within client organizations.
• Communication: Exceptional written and verbal business communication skills.
• Global Scope: Experience working with a global, enterprise client base.
• Travel: Willingness and ability to travel for business as required.
• Collaboration: Strong team-player mindset with a focus on cross-functional partnership.

Preferred Qualifications

• Post-secondary degree (Business Undergraduate degree or MBA).

Technologies We Use

• AbsorbLMS
• Salesforce
• Gainsight
• Zendesk
• Calendly
• Zoom / Teams
• Adobe Acrobat

What We Offer

• Work Flexibility: Fully remote-first environment with flexible work arrangements.
• Health & Wellness: Comprehensive medical and dental benefits based on your location.
• Financial Security: Retirement savings programs and eligibility for two different bonus plans.
• Time Off: Generous PTO policy.
• Workplace Perks: New Hire Equipment Allowance and a monthly Flex Allowance.
• Growth: Continuous opportunities for career advancement and internal mobility.
• Inclusion: Employee-driven Diversity, Equity & Inclusion programs.

About Absorb Software

Absorb Software is a remote-first company providing cloud-based learning management system (LMS) solutions to leading organizations worldwide. Our platform is engineered to inspire learning and fuel business productivity, combining forward-thinking technology built to scale alongside customer growth.

Core Values

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning.
• We take an AI-first approach to unlock human potential, drive impact, and scale better outcomes.