Jr. Invest Operations Associate - Acorns

About Acorns

At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.

Our Values

• Lead With Heart: With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility.
• Make Bold Decisions: We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future.
• Always Build Trust: Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team.
• Never Stop Growing: Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress.
• Find a Way: Never settle, no excuses, nothing is impossible. Just make it happen.

Role Overview

Acorns is seeking a Junior Invest Operations Associate to serve as a critical link in our financial operations engine. Reporting directly to the Invest Operations Team Lead, you will be responsible for executing essential back-office processes that protect customer assets and ensure seamless financial operations. This role is remote-first, offering the flexibility to work remotely while providing optional access to our office space in Irvine, CA.

Responsibilities

• Manage High-Volume Operational Queues: Resolve a high volume of daily customer emails and operational cases through internal case systems, including account updates, asset transfers, and account reviews. Conduct occasional outbound calls as required.
• Execute Core Operations: Process ACH disputes and manage incoming mail and fax inquiries regarding asset transfer requests, asset verifications, and legal levies.
• Facilitate Asset Movement: Process 3210 letter requests and partner with the Advisors team to facilitate customer outgoing asset transfers and incoming rollovers.
• Enhance the Customer Experience: Assist customers with updating funding sources and resolving complex account inquiries, ensuring every interaction reflects Acorns’ mission.
• Champion Account Security: Support the Risk team by investigating account unlock requests. Verify documentation and apply standard operating procedures to distinguish between fraudulent activity and false positives.
• Balance Protection & Advocacy: Smooth the experience for customers caught in false-positive flags while maintaining strong defenses to protect against fraud losses.
• Collaborate & Improve: Work closely with the Team Lead and cross-functional teams to identify bottlenecks and establish priorities for new tools and infrastructure.

Qualifications

• 0–2 years of experience in investment, banking, or financial operations.
• Unrivaled attention to detail and ability to execute tasks with high accuracy.
• Strong written and verbal communication skills with an ability to build rapport and trust.
• Customer-centric mindset with a passion for resolving complex financial issues.
• Proactive work ethic and ability to handle multiple priorities in a fast-paced environment.
• Strong analytical judgment to escalate priority issues and make informed, data-driven decisions.
• Flexibility to work varying hours, including potential evenings, weekends, or holidays.
• Drive to deliver impact and an alignment with Acorns' mission.

Compensation & Benefits

• Base Salary: $52,500 - $61,500/year (plus equity and discretionary bonus awards)
• Comprehensive benefits package (health, dental, vision, life)
• 401(k) matching
• Flexible work location, hours, and paid time off (including parental leave)
• Monthly Acorns account contribution
• Mindfulness and Financial Wellness resources (Headspace, Addition Wealth)
• Career development programs (Ongoing training, Cornerstone platform, Roots Leadership Program)
• Community week onsite gatherings and virtual events