IT Operations Specialist - Alpaca

About Alpaca

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company serving hundreds of financial institutions across 40 countries with institutional-grade APIs—totaling over 10 million brokerage accounts.

Alpaca is backed by $400M in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, and Y Combinator. We are a dynamic team of 400+ globally distributed members.

The Role

We are seeking an experienced IT Operations Specialist to support our team members with IT-related tasks and help ensure the security of our organization. The IT Team is 100% distributed and remote. This role reports directly to the IT Support Lead.

Responsibilities

• Act as the primary point of contact for IT helpdesk requests.
• Diagnose and provide IT support for staff as required.
• Work with HR and Security teams to manage onboarding and offboarding activities.
• Set up and deploy laptops, devices, software, and hardware.
• Assist with shipping and receiving hardware assets.
• Manage MDM systems, including BYOD policies.
• Maintain the firm's IT asset inventory.
• Manage and secure endpoint devices at the direction of the Security Team.
• Provide IT training to staff.
• Assist with change management and procurement activities.
• Perform other related duties as required.

Requirements

• 3+ years of experience in an IT support or helpdesk role.
• Deep expertise in Linux, macOS, and Windows system administration, including device management, patching, and operational support.
• Experience with automation workflows, SSO configurations, and scalable onboarding processes.
• Strong scripting skills with a passion for automation.
• Proven experience managing enterprise SaaS platforms.
• Experience with cloud-centric environments and cybersecurity capabilities.
• Experience with traditional on-prem LAN/WAN environments.
• Strong analytical, problem-solving, and communication skills (fluent in English).
• Ability to cover Mountain Time or Pacific Time zones.
• Availability for on-call rotations and after-hours response as needed.

Nice-to-Haves

• Bachelor’s degree in Information Technology or a related field.
• IT or Security-related industry certifications.
• Understanding of financial and privacy regulations.
• Experience in the financial services industry.
• Strong business acumen to balance tradeoffs between technology feasibility, budget, and stakeholder needs.

Benefits & Perks

• Competitive salary & stock options
• Health benefits
• New hire home-office setup stipend ($500 USD)
• Monthly stipend ($150 USD via Brex card)