Implementation Discovery Lead - bswift

At bswift, we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. We serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible, and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

The Role: Implementation Discovery Lead

The Discovery Implementation Lead (IL) is responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Working closely with the Discovery Implementation leader, this role owns the client onboarding experience—gathering requirements, consulting on best practices, coordinating specialized needs, and ensuring high-quality delivery from hire through finalized requirements and transition to client care.

What You'll Do (Essential Functions)

• Own multiple areas of discovery during implementation, including but not limited to:
  • Evive requirements templates
  • Benefits Class Matrix
  • Plan Requirements
  • Enrollment rules
  • Digital Experience
  • Inbound files
  • Outbound files
  • Coordination with internal COEs and other implementation teams
• Proactively consult clients on best practices and serve as a subject matter expert on system and process changes.
• Research and recommend system enhancements based on client needs; assist Product Managers and Developers in developing enhancement specifications.
• Collaborate with internal teams to ensure all scoped services have requirements gathered and finalized.
• Manage client expectations by anticipating issues and establishing realistic timelines.
• Research, resolve, and respond to client inquiries related to system or process gaps.
• Continuously refine and improve the discovery process for efficiency.
• Identify project risks and escalate appropriately.
• Develop and implement strategies to improve client and broker satisfaction.
• Stay current with industry trends and recommend improvements to the company’s client service approach.
• Mentor and coach Implementation Analysts on deliverables.

What You Need to Succeed (Required Qualifications)

• Bachelor’s degree in business administration or related field
• 3+ years of client relationship, consulting, or implementation experience
• Experience with benefits and implementation processes/methods
• Excellent written and verbal communication skills
• Proven success developing strong client and broker relationships
• Strong customer service orientation
• High productivity, reliability, organization, and thoroughness
• Ability to work independently and as part of a team
• Ability to make timely decisions in a fast-paced, ambiguous environment
• Strong analytical skills and ability to use data strategically
• Proactive approach to problem solving and process improvement
• Advanced MS Excel skills (VLOOKUPs, pivot tables, data summaries)
• Proficiency in additional MS Office applications
• Willingness to travel as needed

Nice to Have (Preferred Qualifications)

• Experience in HR technology, benefits administration software, or related SaaS environments
• Experience mentoring or training junior team members
• Background in process improvement or workflow optimization

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote-first, Office-friendly Environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.