Senior Technical Account Manager - Australia

About Camunda

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of the top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

We are fully remote, global, and in the middle of transforming into an AI-first organization built on our own platform.

About the Role

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll navigate technical challenges, provide expert guidance, and ensure smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams.

What You'll Be Doing

• Primary Technical Contact: Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey.
• Technical Adoption Plans: Guide the creation and execution of tailored technical adoption plans designed to maximize business outcomes and ensure long-term success.
• Advisory Services: Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations.
• Risk Mitigation: Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
• Cross-Functional Collaboration: Foster strong, collaborative relationships with cross-functional Camunda teams (Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales) to drive measurable customer outcomes at scale.
• On-Site Engagement: Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives.

What You Bring

• Product Alignment: Ability and/or willingness to use our product.
• Experience: At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software.
• Technical Expertise: Hands-on experience with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks.
• Modern Architecture: Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes).
• Relationship Building: A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences.
• Problem Solving: Strategic problem-solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations.
• Travel Flexibility: Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods).

Nice-to-Haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.).
• Familiarity with Camunda products.

What We Offer

• Compensation & Equity: Competitive, fair, and transparent compensation. If you are based in Australia, you will be hired via Remote.com, and we will provide a personalized Total Rewards Calculator. We also offer equity through our Virtual Stock Option Plan (VSOP).
• Remote & Flexible: Work from anywhere with a home office budget, co-working space support, and flexible time off.
• In-Person Connection: Annual Kickoff events (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets.
• Health & Wellbeing: Locally tailored healthcare, Modern Health for mental wellbeing, and our Live Well Lifestyle Spending Account (LSA) scaling to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (with company contributions where applicable), plus life and disability insurance.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning (courses, certifications, books, etc.).