Operations Manager - CertifyOS

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare.

Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem.

Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale.

Our vision is simple: One API. One provider ID. Frictionless provider data.

We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the Role

As CertifyOS scales, we need to add rigor & structure to our operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. We’re looking to hire an Operations Manager to lead a critical branch of our Operations team – someone who combines best-in-class leadership with data-driven decision making and a relentless focus on system & process optimization. This individual will oversee a growing production-focused team made up of operations analysts and other specialists.

What You'll Do

Team Management

• Build and manage a team responsible for hitting daily and weekly targets, constantly driving towards improved performance of application processing even as volume grows.
• Manage several analysts and specialists, taking responsibility for their growth paths and success in their roles with a focus on individual and team metrics.
• Focus on team structure evolution, building dashboards, driving operational excellence, and optimizing work distribution systems across a large team.

Process Improvement

• Drive core metrics split across speed, quality, and efficiency of application processing, constantly optimizing as volume scales.
• Intake new daily requirements, assess options, and build robust, scalable workflows quickly.
• Partner with Product, Engineering, and Data teams to launch and operationalize new systems and features on the CertifyOS platform geared towards improving efficiency and client experience.
• Monitor existing key business metrics—identifying trends and risk areas—and create new metrics that move the business forward.

Client Problem Solving

• Take accountability for operational performance, client outcomes, budgets, and ongoing improvement.
• Build and manage cross-functional execution plans in partnership with transformation, support, customer success, compliance, and leadership.
• Monitor operational metrics, identify gaps, and lead rapid solutions to any issues that arise.
• Build trusted, long-term relationships with customers that reinforce trust and growth.

What You'll Need

• 8+ years of people-management experience; work experience at the intersection of operations & technology is a bonus.
• Incredible coaching skills, energized by mentoring and developing world-class leaders, with experience managing a large, production-focused team.
• Laser focus on creating efficient processes and driving operational improvements with your team.
• Desire to get deep in the weeds to understand how processes function and connect to key company metrics.
• Ability to get your hands dirty and build, balancing tactical short-term needs with strategic long-term vision.
• Highly organized with excellence in building or implementing systems to maintain highly specific and technical information.
• Strong root-cause problem-solving ability that scales under future complexity and growth.
• Track record of juggling multiple initiatives and clear ability to prioritize critical tasks.
• Strong analytical skills, including mastery of Excel / Google Sheets, with SQL mastery as a plus and fluency in BI tools like Looker.

Bonus Points

• Previous experience with automation adoption, process migrations & transitions, or strategy consulting.
• Experience in a fast-paced operations environment within a venture-backed company.

Benefits & Perks

• 100% coverage of health, dental, and vision insurance premiums for employees.
• Unlimited PTO for US-based team members (with at least two weeks required off each year).
• Health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women in India.