Manager, Customer Success Management - Public Sector

About the Role

Chainguard is seeking a Manager of Customer Success Management (CSM) for the US Public Sector. In this leadership role, you will report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector) and play a pivotal role in shaping our Customer Success function. You will lead a team of CSMs, drive operational excellence, and ensure our public sector clients achieve their goals using Chainguard’s secure software solutions.

What You’ll Do

• Leadership & People Management: Build, lead, and mentor a high-performing team of CSMs, fostering a culture of collaboration and professional growth.
• Strategic Planning: Collaborate with leadership to define the strategy for Customer Success, focusing on adoption, retention, and growth targets.
• Operational Excellence: Develop processes that prioritize value and customer experience, implementing automation to scale effectively.
• Customer Management: Monitor adoption metrics, mitigate churn risk, and lead account deep dives to ensure client objectives are met.
• Client Advocacy: Build executive-level relationships, serve as the voice of the customer to internal product and engineering teams, and drive account growth.
• Forecasting: Collaborate with GTM and sales teams to generate accurate renewal forecasts and project account growth.

What We’re Looking For

• 3+ years of experience in a leadership role with a strong background in people management.
• Experience in Cybersecurity, DevOps, or an adjacent technical space.
• Proven experience working with US Public Sector customers, including knowledge of regulatory, compliance, and procurement requirements.
• Demonstrated success in building and scaling CSM functions.
• In-depth knowledge of project management methodologies.
• Excellent communication skills with the ability to engage executive-level stakeholders.
• Bachelor’s degree in a relevant field (advanced degree preferred).

Benefits

• Flexible & Remote-First Culture: Includes team meetups, bi-annual destination summits, and a monthly stipend for coworking, phone, and internet.
• Equity: Stock options upon hire and promotion with a 10-year exercise window.
• Health & Wellness: 100% coverage of health, vision, and dental insurance premiums for you and your dependents.
• Time Off: Flexible Time Off policy to ensure you can recharge.
• Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.