Senior Implementation Consultant - Clariti

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What Do We Do?

We empower governments to deliver exceptional citizen experiences. For a deeper dive into our product and what makes us exceptional, visit our About Us page.

How Will You Help Us Make an Impact?

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value.

You will own the big-picture view of multi-departmental, multi-phase implementation programs, acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

Key Responsibilities

Functional Leadership & Solution Design

• Workshop Facilitation: Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope.
• Requirements Ownership: Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.
• Business Assessments: Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to Clariti platform capabilities.
• Documentation: Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using Clariti best practices and standardized artifacts.
• Platform Expertise: Leverage expert knowledge of the Clariti and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.
• Demonstrations: Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Scope Control: Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.
• Risk Mitigation: Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.
• Agile Ceremonies: Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Client Representation: Serve as the functional lead and primary Clariti software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.
• Consultative Communication: Communicate and negotiate with customers, System Integrator partners, and internal Clariti teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentorship: Mentor and develop junior and intermediate Implementation Consultants by ensuring readiness for customer-facing functional observations/interviews, workshops, and project delivery activities.
• Knowledge Dissemination: Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.
• Practice Maturity: Contribute strategically to Clariti's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• AI Application: Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development to drive efficiency and improve time-to-value for customers.
• Adoption Advocacy: Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What Do You Bring to the Team?

• Experience: 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within SaaS, public sector, or permitting/community development domains.
• Workshop Leadership: Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.
• Functional Leadership: Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.
• Executive Presence: Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.
• Platform Knowledge: Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.
• Partner Management: Experience working with SI partners in a lead or oversight capacity.
• Methodology: Experience working in Agile or modified-Agile delivery environments.
• AI Curiosity: AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.
• Travel: Ability to travel up to 25% for this position.

Bonus Points

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).
• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.
• Experience with data visualization and process mapping tools (e.g., Miro, Visio, Lucidchart).
• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in It for You?

• Compensation: Competitive base salary range expected to be between $110,000 - $140,000 CAD, based on skills, experience, and qualifications.
• Time Off: Well-deserved paid time off.
• Health & Wellness: Comprehensive benefits package to keep you and your family healthy (dependent on employment type).

Things to Note

• Background Checks: Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team.
• Travel Requirements: Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel for this role is up to 25%.