Accounting Specialist - Cloudbeds

About Cloudbeds

At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

Position Overview

As a Customer Support & Onboarding Specialist – Accounting, you will help our customers unlock the full potential of Cloudbeds’ financial and accounting capabilities. This role sits at the intersection of hospitality operations, bookkeeping, and accounting, guiding properties through the end-to-end accounting flow, from property configuration to integration with their accounting software or ERP.

You will work directly with customers to understand how their business operates, how they manage their books, and how transactions flow from front desk operations through to financial reporting. This is a customer-facing role that requires equal parts accounting knowledge, tech-savviness, and a genuine passion for helping people succeed.

Key Responsibilities

• Guide customers through the full onboarding journey for Cloudbeds’ accounting and financial features, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows.
• Understand each customer’s unique business process (night audits, folio management, accounts receivable, and month-end close) and translate that into a properly configured Cloudbeds environment.
• Support customers in connecting Cloudbeds to third-party accounting software and ERPs (e.g., Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite) via native integrations and partner solutions.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach.
• Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows.
• Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap.
• Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers alike.
• Assist Onboarding Project Managers or Sales teams when needed to guide customers through accounting and financial feature discussions.

Qualifications

• Experience: 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify).
• Accounting Fundamentals: Practical understanding of general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting.
• Software & Tooling: Required experience using PMS-to-accounting integrations and required familiarity with Carmen Accounting.
• Tech-Savvy: Comfortable navigating SaaS platforms and learning new software tools quickly.
• Communication: Strong customer-facing communication skills; able to explain complex accounting concepts clearly to non-technical users and translate accounting needs to technical teams.
• Analytical Mindset: Ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically.
• Languages: Fluent in Thai and English with clear written and verbal communication skills across global time zones.
• Work Authorization: Must be authorized to work in Thailand without requiring visa sponsorship.

Nice-to-Have Skills

• Experience setting up PMS-to-accounting integrations.
• Technical experience with accounting middleware or integration automation tools.
• Knowledge of regional accounting standards and tax requirements across Thailand.

What We Offer

• Remote First culture
• Paid Time Off (PTO) in accordance with local labor requirements
• Fully paid parental leave
• Home office stipend
• Professional development resources via Cloudbeds University and manager training