Customer Growth Manager - Cloudbeds

About Cloudbeds

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.

How You'll Make an Impact

As a Customer Growth Manager (CGM), your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You will build and manage a customer pipeline that aims to achieve above-quota sales performance, ensuring that deals are of high quality with minimal post-sale fallout.

Key Responsibilities:

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to each customer's specific needs.
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities.

What Sets You Up for Success

• Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
• Experience and/or education in hospitality operations.
• Strong understanding of hospitality industry trends and challenges.
• Ability to build and maintain long-term relationships with clients.
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Self-motivated and goal-oriented, with a relentless drive to exceed targets.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and Generative AI.
• Willingness to travel as required (< 10%).

Bonus Skills:

• Demonstrable success in selling PMS or other hotel tech software.
• Languages: English (additional European languages are a plus).

Compensation & Benefits

• Compensation: Commission is uncapped; top performers earn $120k+ in Annual OTE.
• Work Mode: Remote First, Remote Always.
• Time Off: PTO in accordance with local labor requirements.
• Parental Leave: Fully paid parental leave.
• Home Office: Home office stipend based on country of residency.
• Professional Development: Courses in Cloudbeds University, manager training, upskilling, and knowledge transfer.

Work Authorization

Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. Cloudbeds is unable to provide sponsorship for work visas at this time.