Complex Claim Specialist, Canada - Coalition

Coalition is the world's first Active Insurance provider, founded in 2017, dedicated to preventing digital risk. We combine comprehensive insurance coverage with innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real and happen daily at Coalition.

About the Role

The Claims team at Coalition is known for its outstanding consumer service and knowledgeable handling of claims, assisting policyholders in finding solutions to cyber risk. As we expand, we are seeking an experienced claims professional to join our cyber claims team. This role involves handling intricate primary and excess Cyber, Tech, and Media policies, as well as future Executive Risks and Management Professional Liability. You will also support the underwriting team and manage/collaborate with various vendors, including breach counsel, incident response providers, defense counsel, and coverage counsel for Coalition and its partner carriers.

This position is fully remote, and candidates can be located anywhere in Canada.

Responsibilities

• Handle the intake of severe cyber events, including coordination with breach counsel, forensic investigators, and other vendors.
• Evaluate full pending of claims and recommend accurate reserves.
• Manage litigation, including third-party liability arising from security failure or data breaches, Media, and Tech E&O.
• Maintain accurate and timely file documentation/information in our claims system.
• Assess liability and damage data in affiliation with intricate claims, maintaining appropriate documentation.
• Assess insurance coverage issues.
• Intelligently guide and track third-party vendors and service providers’ work and spend.
• Maintain and develop relationships with brokers, risk managers, general counsel, and vendors.
• Identify settlement opportunities to maximize impact and preserve limits.
• Collaborate in the defense and resolution of claims.
• Provide data and reason-based informational assistance to underwriters.
• Provide assistance to the business development team with regard to marketing.
• Liaise with partner carriers on a daily basis.

Skills and Qualifications

• 5+ years of experience handling cyber claims.
• Full Adjuster Licence from the Financial Services Regulatory Authority of Ontario (FSRA) or an Adjuster licence from the Québec Autorité des marchés financiers.
• Fluent in French and English is preferred.
• Strong coverage background.
• Demonstrated experience working as part of a team, leading a team, interacting with others, meeting goals, and successfully performing in a changing work environment.
• Excellent communication skills, interactive experience, and proactive mindset.
• Team-oriented with an aptitude to excel in a collegial environment.

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets.

In Alberta, British Columbia & Ontario, the base salary for this position ranges from $120,000/year up to $145,000/year.

For all other locations, the base salary for this position ranges from $110,000/year up to $135,000/year.

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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