Account Manager, DACH - Constructor

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.

Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.

We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.

Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

About You

You are a German speaking Account Manager, excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.

Responsibilities

• Act as the strategic lead for the clients in your book of business.
• Build strong relationships with clients to understand their business goals, priorities, and how Constructor maps to these needs.
• Manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and economic benefits to stakeholders from champions to C-Suite.
• Uncover and manage risk within your book of business in a timely and effective manner.
• Educate clients on potential new use cases, features, and integrations that create added value and uncover potential upsell opportunities.
• Regularly update internal systems and attend meetings to document customer status, needs, risk, renewal steps, and upsell pipelines.

Basic Requirements

• German language skills are mandatory.
• Minimum of 3+ years of proven experience working directly with large enterprise clients in Account Management, Customer Success, or Sales within a SaaS company (preferably ecommerce-focused).
• Proven ability to influence, present to, and build deep relationships with customers, especially at the VP+ level.
• Proven ability to uncover and properly manage risk within your book of business in a timely manner.
• Proven ability to educate clients on new use cases, features, and integrations to generate upsell opportunities.
• Proven track record of managing complex enterprise renewal/upsell cycles and consistently meeting or exceeding retention and expansion goals.
• Experience preparing for and delivering successful Quarterly Business Reviews (QBRs).
• Proven ability to juggle multiple account management projects while maintaining attention to detail.
• Ability to work cross-functionally with Sales, CSMs, SEs, SAs, Data Science, and Product/Engineering teams.
• Solid knowledge of ecommerce business needs, goals, KPIs, terminology, and trends.
• Solid understanding of analytics and statistics, particularly analyzing data sets related to ecommerce, A/B testing, and conversion rates.