Technical Integration Specialist (AMER) - Constructor

About the Position

Constructor is an AI-first e-commerce search and discovery platform that helps shoppers find the right products and enables leading global e-commerce brands to drive revenue and conversion gains.

As a Technical Integration Specialist, you will improve the e-commerce experience for millions of users by providing first-level technical support to e-commerce companies as they integrate their websites and mobile applications with Constructor's platform. This includes:

• Onboarding Support: Collaborate with customers to understand their technical integration needs and guide them through the process.
• API and Library Education: Provide expert guidance on integrating with Constructor's APIs and utilizing open-source libraries.
• Troubleshooting: Resolve technical challenges and integration issues alongside Customer Success teams.
• Index Configuration: Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Act as a liaison between customers and other technical resources, responding promptly with clear explanations.
• Process Improvement: Document customer interactions, common issues, and solutions, and improve integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Ability to support customers and team members between 5 am and 1 pm UTC (9 am to 5 pm Armenia time).

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing / HTTP.
• Familiarity working with open-source libraries, JavaScript web application development, and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact.
• Fully remote team - choose where you live.
• Regular team offsites to connect and collaborate.
• Unlimited vacation time - we strongly encourage all employees to take at least 3 weeks per year.
• Work from home stipend to help set up your home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Maternity & Paternity leave for qualified employees.

Diversity, Equity, and Inclusion at Constructor

At Constructor.io, we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or affiliation in any other protected group.

How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period, your data will be deleted or anonymized.