Client Success Manager - Coursedog

The Opportunity

As a Client Success Manager at Coursedog, you'll be the trusted advisor helping customers centralize and simplify their academic operations with our platform. You'll navigate complex customer relationships across multiple departments within each institution to drive product adoption and deliver measurable value. Working closely with Account Management, Product, and Support teams, you'll own the end-to-end customer success journey—from onboarding through expansion—while building lasting partnerships that transform customers into brand advocates.

This position offers a competitive base salary between $90,000 - $110,000, based on experience and qualifications, with a total OTE of $100,000 - $130,000.

What You’ll Do

• Own customer health, success, and adoption by creating and driving comprehensive success plans aligned with each customer's goals and milestones
• Own change management and adoption outcomes for ~60 accounts and ~4M live ARR
• Serve as a trusted advisor to customer super users, translating business processes and outcomes into measurable ROI
• Analyze product usage data and create insights that help customers understand their adoption progress and identify opportunities to expand value
• Collaborate with Account Management to uncover upsell and expansion opportunities while maintaining focus on customer success
• Partner cross-functionally with project managers, product managers, engineering, support, and marketing to resolve customer issues and ensure customer objectives are met
• Identify and implement partnership success metrics and product adoption strategies through comprehensive discovery sessions
• Provide customer training for current and future product features in both individual and group settings, tailored to different user audiences
• Maintain accurate and detailed customer records, success plans, activity logs, and usage metrics in our CRM system

What You’ll Bring

• Experience working in or with higher-education institutions in a professional capacity
• Strong familiarity with change management within higher-education institutions and the ability to adjust efficiently
• Experience managing and building relationships across multiple stakeholders within complex organizational structures
• Demonstrated ability to drive change management initiatives and motivate teams to overcome barriers to transformational change
• Ability to uncover use cases, identify business needs, and map customer requirements to software solutions
• Proactive communication skills in both synchronous and asynchronous environments with the ability to follow through on commitments
• Critical thinking and problem-solving skills combined with the ability to juggle multiple priorities and create accountability for success
• Strong organizational abilities and execution discipline
• Proven track record of taking full ownership of customer outcomes and maintaining the highest standards for delivery