Customer Success Engineer, Federal - Cribl

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value, and success with Cribl solutions. This highly technical role requires coordinating and strategizing across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

Key Responsibilities

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• Communicate effectively to tech-touch customers utilizing our customer success platform to automate response capabilities using data-driven metrics.
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data.
• Work cross-functionally with Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer.
• Keep customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer.
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.
• Occasionally perform duties outside standard working hours as required for our remote-first, global workflow.

Qualifications

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales, with a passion for customer success and empathy for customer outcomes and value.
• Experience working with Federal or Public Sector organizations.
• GovCloud or FedRAMP experience.
• A customers-first mindset with strong communication and relationship management skills to manage expectations with empathy.
• Proven customer-facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle.
• Proven ability to drive continuous product value by developing new use cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes.
• Quick learner with strong technical and problem-solving skills.

Preferred Qualifications

• Direct experience with Cribl products or administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.).
• Solid technical understanding of managing customers through Customer Success Platforms such as Gainsight.
• Working knowledge of major cloud providers (AWS, Azure, GCP).
• Ability to obtain a US Security Clearance.
• Local to the greater Washington, D.C. area.

Compensation & Benefits

• Base Salary Range: $110,000 — $180,000 USD
• Incentive Compensation: Eligibility for commission (sales/sales-adjacent roles) or the Cribl Corporate Bonus Program.
• Benefits Package: Health, dental, vision, short-term disability, life insurance, paid holidays, paid time off, fertility treatment benefit, 401(k), and equity.