Director, GTM Finance - Customer.io

About Customer.io

Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a Director, GTM Finance to own our go-to-market P&L end-to-end as we scale from $100M+ ARR to $1B+ ARR. We need strategic finance horsepower: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. You will own our GTM P&L spanning Sales, Marketing, and Customer Success, and build the team behind it.

We are an AI-forward company; this role requires someone energized by using AI to reinvent how finance operates.

What You’ll Do

• Own the GTM P&L: Manage revenue, gross margin, and opex across Sales, Marketing, and Customer Success.
• Drive Unit Economics: Oversee growth funnel models, including CAC, LTV/CAC, payback, magic number, and cohort/retention analysis.
• Forecasting: Own the ARR roll-forward, bookings, and revenue forecasting with independent stress-testing.
• Strategic Partnership: Partner with Sales and RevOps on capacity planning, deal economics, and pricing.
• Reporting: Build and own the monthly/quarterly GTM reporting package for the executive team and Board.
• Leadership: Champion AI-enabled finance workflows and build the GTM finance team as we scale.

What We’re Looking For

• 10+ years in FP&A, strategic finance, or related roles at complex, scaled organizations.
• Deep GTM business-partnering experience with Sales, Marketing, or Customer Success.
• Strong proficiency with subscription/SaaS metrics (ARR, NRR, CAC, LTV).
• Concrete, demonstrated track record driving AI adoption in finance workflows.
• Proven people leader with experience managing and developing finance professionals.
• Strong Excel skills; experience with Snowflake, NetSuite, Salesforce, Gong, or Drivetrain is a plus.
• Bachelor's degree in Finance, Accounting, or Economics; MBA preferred.

Compensation & Benefits

• Salary: $200K–$255K USD (depending on experience).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Time Off: Unlimited PTO and 16 weeks paid parental leave.
• Support: Stipends for remote work and wellness, plus a professional development budget.