Global Controller - Customer.io

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

We are looking for a Global Controller to take ownership of our financial close, books, and control environment. As a global, remote-first, private company built on subscription and usage-based revenue, we need a leader to sharpen our fundamentals. You will lead a team of ~7 across revenue accounting, close, AP/AR, payroll, and treasury, partnering closely with the VP of Finance and cross-functional stakeholders.

What you'll do

• Financial Operations: Lead monthly and quarterly close, GL, AP/AR, payroll, and reconciliations. Target: reduce close time from 10 to 6-8 business days within 12 months.
• Revenue Accounting: Serve as the technical authority on ASC 606, managing the ARR-to-GAAP bridge and explaining deltas to leadership.
• Technical Accounting: Author position memos on contract modifications, variable consideration, and capitalized contract costs.
• Equity & Compliance: Own ASC 718 equity compensation accounting and build a control framework suitable for a global, remote-first company.
• Systems & Automation: Manage the accounting systems roadmap (NetSuite, Stripe/Metronome, Ramp, Avalara, FloQast) and drive automation.
• Team Leadership: Manage and scale a team of ~7, fostering trust and professional development.
• Treasury & Audit: Oversee cash management, FX exposure, and external audit/tax relationships.

What we're looking for

• 10+ years of progressive accounting experience, including team leadership.
• Big 4 or top-tier public accounting foundation.
• Deep US GAAP mastery, specifically subscription/usage-based revenue recognition (ASC 606).
• Proven track record of implementing accounting automation or AI with measurable results.
• Experience scaling an existing accounting function.
• Strong communication skills with the ability to partner with senior stakeholders.
• Nice to have: SOX-readiness, M&A exposure, or CPA license.

Compensation & Benefits

• Salary Range: $244k - $290k USD (structured by geographic zone).
• Health: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Time Off: Unlimited PTO and 16 weeks paid parental leave.
• Support: Stipends for remote work and wellness, plus a professional development budget.