Systems Engineer - Expel

Are you looking for a role where you're critical to every part of the business? Do you want to help ensure that our teams deliver software so that our analysts can deliver service to our customers? How about being a crucial part of making sure our internal teams operate efficiently?

In this role, you'll keep Expel's IT infrastructure and services secure and highly available, from our cloud platforms all the way down to the equipment in our conference rooms. You'll manage access across the employee lifecycle, own large cross-functional projects from beginning to end, and take manual work out of how we operate before anyone feels the friction. This is an onsite role based at our headquarters in Herndon, Virginia.

What Expel Can Do For You

• Provide the autonomy to define problems and propose solutions.
• Deliver never-ending opportunities to tackle business problems.
• Give you real ownership of large cross-functional projects, end to end.
• Surround you with a team of problem solvers.
• Ensure you get support, mentoring, and feedback to make you successful.

What You Can Do For Expel

• Manage and maintain IT systems in a cloud first environment.
• Provide friendly and unflappable technical support.
• Make sure new hires have the accounts, access, and hardware they need on day one, and that access goes away promptly when people leave.
• Be the point of contact for the systems and services you own.
• Own large cross-functional projects from beginning to end.
• Collaborate with multi-functional teams to identify integration issues, solve errors, and optimize performance.
• Proactively find opportunities for improvement and build automations that streamline operations and reduce manual work.
• Apply AI tooling, like Claude and Gemini, to accelerate day-to-day work.
• Manage IT-owned technology at Expel's HQ, including network equipment, conference room and AV equipment, kiosk computers, and other shared-space systems.
• Keep people in the loop on service disruptions and changes.
• Work alongside our security team to protect our information.
• Contribute to the team's roadmap and work in two week sprints against quarterly and yearly goals.
• Build and routinely update documentation on automations, configurations, and operating procedures.

What You Should Bring With You

• Proficiency managing core enterprise SaaS products such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, and Microsoft 365.
• Experience automating tasks and integrating systems using platforms like Workato, Okta Workflows, or Microsoft Power Automate.
• Experience with AI platforms like Anthropic Claude and Google Gemini, including prompt engineering and connecting systems through emerging standards like the Model Context Protocol (MCP).
• Knowledge of concepts like SAML, OIDC, SCIM, REST APIs, webhooks, JWT, and OAuth 2.0.
• Knowledge of programming and scripting languages like Python, Bash, PowerShell, and Ruby.
• macOS and Windows operating system administration skills, including experience with MDMs like Jamf and Intune.
• Familiarity with conference room AV and shared-space technology, like Zoom Rooms and Neat devices.
• Knowledge of Cisco Meraki and basic networking concepts like VLANs, DNS, DHCP, and wireless networking.
• Strong project management skills, especially on large cross-functional projects.
• Capacity to balance a mix of urgent, interrupt-driven tasks and project-level work.
• Excellent customer service and communication skills, written and verbal, with a habit of treating colleagues like customers.
• Adept at translating technical concepts and communicating to non-technical audiences.
• Outstanding problem solving abilities, with a desire to get to the root of sophisticated issues.
• Well-versed in IT operations best practices.
• 5+ years of professional experience with IT, 2+ of which were in an engineering or sysadmin capacity.
• A college degree or credible panache.