Senior Customer Success Manager (Middle East) - Filigran

About Filigran

Founded in 2022, Filigran is a global cybersecurity company on a mission to empower defense teams to be proactive through open-source solutions that uncover threats and drive action.

Filigran stands out in the cybersecurity ecosystem through its open-source, AI-powered and threat-informed approach to Continuous Threat Exposure Management (CTEM). Our eXtended Threat Management (XTM) platform brings together threat intelligence, exposure validation and cyber risk reduction, enabling organizations to better understand their threat landscape and take action.

The Role

We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across the Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

Responsibilities

• Own and manage the full customer journey: onboarding, adoption, training, and renewal
• Deliver training and carry out missions for customers
• Build strong, proactive relationships with customers across the Middle East
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Who You'll Work With

• Report to the VP of Customer Success EMEA
• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
• Partner with regional teams to serve a diverse Middle East customer base
• Collaborate cross-functionally to ensure high customer satisfaction and retention

Qualifications & Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech
• 3+ years of experience in the cybersecurity sector, especially threat intelligence
• Fluent in Arabic and English
• Based in Saudi Arabia with experience supporting regional customers in the Middle East
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
• Excellent communication skills and comfort working in English-first environments
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics

What We Offer

• Competitive compensation + equity — everyone shares in our success
• Remote-first flexibility — work from wherever you're based
• 25 days PTO baseline — real time to disconnect, recharge, and enjoy life outside work
• Volunteer days — paid time to contribute to causes that matter to you
• Equipment setup — choose the equipment that works for you
• Two annual in-person get-togethers — one global company get-together and one team get-together