Sr. Strategic Customer Success Engineer - Central US

Modern software runs on open source, and managing the compliance, security, and regulatory complexity that comes with it is one of the biggest problems facing engineering and legal teams today. FOSSA is the platform they use to address these challenges. We help thousands of organizations automate license compliance, prioritize vulnerabilities, generate and operationalize SBOMs, and meet regulatory requirements.

FOSSA is a rapidly growing series-B company with a truly distributed team. While our roots are in San Francisco, our growing team has members in several countries across many time zones.

Your Mission

You’re a Sr. Strategic Customer Success Engineer that thrives on technical challenges and going deep with customers to help them accomplish their goals. Exceptional work ethic is second nature to you, and you welcome a certain level of ambiguity. You understand that customers are what make a company and are willing and able to bridge the gap between customer expectations and what FOSSA delivers today.

Responsibilities & Key Skills

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
• Ongoing technical ownership and accountability over a set of FOSSA’s customers
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
• Hands-on experience with CI/CD pipelines and how to integrate plugins (e.g., integrate FOSSA CLI in a Jenkins environment)
• Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical integrations and outcomes
• Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships
• Collaborate closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management)

Qualifications

• Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
• Proven ability to write and maintain customer-facing technical project documentation
• Experience helping customers plan a complex technical rollout within their organization, identifying key stakeholders and obstacles
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture
• Ability to partner with internal teams in reproducing product defects and coordinate escalations
• Desire to thrive by overcoming challenges, ambiguity, and startup rough edges

Nice-to-Haves

• Previous experience as a Technical Consulting Engineer, Sales Engineer, or Solutions Architect
• Hands-on Open Source Software (OSS) license compliance consulting experience for M&A
• Experience with private SaaS (single tenant) and on-prem SaaS, Kubernetes, or similar
• Working understanding of open source licensing frameworks (GPL, MIT, Apache, etc.)
• Prior experience with SCA and/or SAST tools
• Ability to travel up to 20% of the time to meet with customers as needed