Support Specialist (Time & Attendance) - G-P

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

About the Role

We are seeking a highly organized and adaptable HR Support Specialist to join our newly consolidated support team in the Philippines. In this role, you will be responsible for the end-to-end management of Time and Attendance (T&A) processes for multiple regions globally.

• Working Hours: 1pm - 10pm PHT to align with Central European Time Zone — Strict Requirement
• Contract Duration: 1 year fixed term contract (Proposed start date: January 11, 2027)

What You’ll Do

• Data Verification & Consolidation: Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally. Verify hours worked, overtime, and leave records against shift schedules while meeting Service Level Agreements (SLAs).
• Payroll & Billing Support: Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing.
• Communication & Resolution: Handle mass communication to professionals and customers (timesheet reminders, holiday announcements, etc.). Proactively follow up to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
• SOP & Workflow: Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs). Document regional process variations and recommend opportunities for standardization and automation.
• Audit Readiness & Compliance: Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (EU labor laws, US FLSA, Australia's Fair Work Act 2009).
• Project Support: Partner with project teams on system/automation enhancement initiatives, process mapping, and UAT for timekeeping processes.
• Additional Duties: Perform other job-related duties, projects, and ad hoc tasks as assigned.

What We're Looking For

Minimum Requirements

• Time & Attendance Expertise: Strong understanding of timesheet rules and experience handling manual and digital timesheet systems end-to-end.
• Fast Learner & Adaptable: Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity.
• Execution & Prioritization: Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy.
• Process Design: Track record in process mapping, workflow optimization, and writing clear documentation.
• Communication: Strong written and verbal communication skills to guide and follow up with customers, professionals, and managers.