Customer Experience Enablement Lead - GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

We embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

Role Overview

GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations.

This role supports GitLab's Customer Experience (CX) team and reports to the Vice President, Enablement & AI.

What You'll Do

• Program manage and lead the build and execution of enablement programs to ensure internal customer success and professional services teams are equipped with content, resources, tools, and training to effectively differentiate and sell the GitLab solution.
• Partner with field leadership and leverage CX resources globally to identify needs, collaborate on plans, and tailor/deliver content customized to specific teams and markets.
• Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, and leadership development tailored for CX.
• Collaborate with the enablement content office and SMEs to identify and develop core curriculum customized for CX across internal teams.
• Align enablement activities with key internal and external milestones, including product launches, marketing campaigns, and industry trade shows.
• Leverage Salesforce, Cornerstone, Gong, and other enablement platforms to deliver training and drive tool adoption.
• Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness.
• Measure and report on the effectiveness of enablement investments and conduct continuous improvements on the learning experience.
• Support Public Sector, Federal, or SLED go-to-market teams in government and regulated industry contexts.

What You'll Bring

• Progressive experience in a software sales, customer success, or enablement role.
• Demonstrable software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source.
• Required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
• Track record of executing complex projects on schedule with positive stakeholder impact.
• Deep understanding of sales training methodologies, technologies, and enablement best practices.
• Active incorporation of AI tools into daily workflows to accelerate content development and program design.
• Ability to translate complex technical concepts for diverse audiences ranging from sales to engineering.
• Strong interpersonal, change management, and cross-functional collaboration skills.
• Comfort working in a fast-paced, dynamic remote environment.
• Ability to travel occasionally for team offsites or key training events.

Benefits & Compensation

• Equity compensation and Employee Stock Purchase Plan (ESPP)
• Flexible Paid Time Off (PTO)
• Comprehensive health and wellness benefits
• Growth and Development Fund
• Paid parental leave
• Home office equipment support
• Team Member Resource Groups