CX Resource & Staffing Manager, EMEA - GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

As the CX Resource & Staffing Manager, EMEA, you'll help GitLab's Customer Experience Engineering team build a stronger, more proactive approach to delivery planning across the region. In this role, you'll support resource management for Professional Services and Education Services, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Reporting to the Manager, CX Resource and Staffing Management, you'll play an important part in moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility.

What you'll do

• Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
• Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
• Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.
• Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs.
• Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently.
• Support cross-team and cross-region resource sharing, including coordination that helps teams work effectively across broader delivery needs.
• Maintain accurate workforce data for assigned resources, including skills, certifications, language capabilities, and availability details.
• Reinforce process adoption and improve workflow consistency, helping the team build toward stronger forecasting, capacity planning, and operational partnership over time.

What you'll bring

• Experience in professional services operations, resource coordination, staffing, delivery operations, or a similar operational environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and keep work moving across competing requests.
• Comfort working in professional services automation (PSA), scheduling, customer relationship management (CRM), or similar systems; Kantata experience is a plus.
• Solid analytical skills and confidence using spreadsheets, dashboards, and operational data to identify patterns, risks, and follow-up actions.
• Clear communication skills and the ability to work effectively with delivery managers, project managers, and peers on staffing updates and schedule changes.
• A practical, process-oriented approach to improving workflow quality, request handling, and data hygiene in a fast-moving environment.
• Ability to work well in a remote, asynchronous setting while staying organized, responsive, and aligned with team priorities.
• Interest in growing from strong tactical execution into broader support for forecasting, capacity analysis, and workforce planning.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave