Engagement Manager - French Speaking

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

About the Role

The Engagement Manager plays a critical role in helping customers drive adoption of high-value functionality on the GitLab platform. Serving as a sales overlay, you will shape customer engagements focused on accelerating positive business outcomes. You will act as a trusted advisor, providing guidance to Sales, Customer Success, and Professional Services Delivery teams to ensure the highest levels of customer satisfaction.

Key Responsibilities

• Discovery & Scoping: Perform discovery to understand customer current-state, constraints, and desired business outcomes. Identify standard and custom services to align with these outcomes.
• Proposal Development: Build custom-scoped services engagement proposals for key strategic customers with guidance and review from Senior Engagement Managers.
• Technical Alignment: Explain technical solution proposals, GitLab Services value propositions, catalog offerings, and methodologies to account teams and customers.
• Commercial Guidance: Help customers understand commercial terms (price, period of performance, payment/invoice structure) and guide account teams to execute governing legal agreements.
• Sales Collaboration: Coach Account Executives on including consulting and education services on quotes/order forms. Coordinate the closing process and join sales leadership forecast calls.
• Resource Coordination: Coordinate staffing requirements with the PS Operations team to ensure skillset, language, and timezone matches.
• Forecasting & Risk Management: Update quarterly bookings forecasts weekly using Salesforce/Clari. Identify and communicate risks to account executives and leadership.
• Professional Development: Establish mentorship with senior engagement managers and set up an individual development plan.

Requirements

• Language: Professional fluency in French is essential for this position.
• Experience: Ability to handle standard objections (price, DIY implementations, etc.) and build strong relationships with Account Executives, Customer Success Managers, and Solutions Architects.
• Tools: Experience or familiarity with Salesforce and Clari is preferred.

Benefits & Support

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off (PTO)
• Equity Compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund
• Parental Leave
• Home office support
• Team Member Resource Groups (TMRGs)