Engineering Manager, Switchboard - GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

About the Role

Lead the Switchboard team, which owns the Tenant management product for Dedicated environments. This team is diverse in skills (Frontend, Backend, and Reliability engineers) and owns the product end-to-end. The product enables self-service and workflow automations for customers and internal operators of our large-scale Dedicated tenant fleet.

Key Responsibilities

• Team Leadership: Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. Partner closely with the assigned Product Manager.
• Talent Development: Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
• Technical Guidance: Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast.
• Product & Design Collaboration: Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users.
• Planning & Execution: Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic. Ensure fast, high-quality, and cross-functional execution across frontend, backend, UX, product, and technical writing.
• Operational Excellence: Drive improvements in quality, security, and performance. Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large-scale Dedicated fleet.

What You'll Bring

• Technical Depth: Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy.
• Operational Instincts: Experience in driving operational excellence, owning services running at four-nines (99.99%) SLOs, and knowing what it takes to keep them there.
• AI Integration: Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps.
• People Management: A history of building and managing high-performing, accountable team cultures, including managing out when necessary.
• Project Delivery: Comfort driving complex projects to completion without relying on a dedicated TPM.
• Remote Leadership: Experience leading distributed and remote teams effectively.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave