Sales Development Representative - Grafana Labs

About the Role

As a Sales Development Representative (SDR) at Grafana Labs, you will focus on three core missions:

1. Help users and prospects navigate their Grafana journey by engaging with and listening to them to provide appropriate resources and guidance.
2. Partner with the Sales Team to connect with influential stakeholders across target organizations, identifying new business opportunities that build pipeline for revenue goals.
3. Develop valuable, transferable skills to accelerate your tech sales career.

In this role, you will balance reactive inbound follow-ups with proactive outbound prospecting to target accounts. You will conduct research, craft value-added messaging, and drive business conversations on the phone while leveraging modern AI tools to maximize productivity.

What You’ll Be Doing

• Build and maintain deep knowledge of Grafana Labs technology, competitors, the open-source ecosystem, and observability industry trends.
• Follow up on inbound leads promptly and effectively.
• Execute multi-channel outbound outreach (phone, email, LinkedIn) into target accounts.
• Utilize Salesforce and Grafana dashboards for account research and pipeline management.
• Conduct effective discovery conversations to identify user pain points and communicate the value of Grafana Cloud.
• Consistently achieve business opportunity and pipeline creation targets.
• Partner closely with marketing and field sales teams to win new business.

What Makes You a Great Fit

• Fluent in German and English (written and spoken).
• Located in France.
• Strong verbal and written communication skills with a clear, concise style.
• Highly organized with the ability to prioritize competing demands.
• Coachable, open to regular feedback, and eager to continuously improve.
• Resourceful and proactive in a fast-evolving remote environment.
• Team-first attitude with high accountability and curiosity about technology.

Compensation & Benefits

• On-Target Earnings (OTE): €58,000 – €61,850 in France (actual offer dependent on experience).
• Equity: Restricted Stock Units (RSUs) included for all employees.
• Paid Time Off: 30 days of annual leave per year, including 3 dedicated Grafana Shutdown Days.
• 100% Remote Culture: Fully distributed setup with in-person onboarding to connect with team members.