CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Lead CoinTracker’s Support function. Build a world-class customer experience for CoinTracker’s users. Use the voice of the customer to drive improvements in CoinTracker’s product.

1-year outcomes

• 90% SLA
• 90% CSAT
• <5% CoinTracker contact rate
• Zero backlog of support tickets

You will

• Hire and manage the Customer Support team at CoinTracker, to enable us to build the best customer support experience in the cryptocurrency space
• Build a rigorous, systematic customer support process, enabling users to get quality support quickly
• Partner with product and engineering to improve the product based on the voice of the customer
• Install a culture of “obsess over users” across CoinTracker
• Make CoinTracker known industry-wide for its best-in-class customer support

Some of the skills that we are excited about

• Experience leading the Support function in a high-growth technology company with a very high talent bar
  • Bonus: in a remote working environment
• Driven and skillful at building a long-term support strategy
• Highly aligned with our founders and team on our values
• Genuine interest in cryptocurrency and personal finance
• Work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT

What’s it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we’d love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome individuals, not folks who perfectly match a job posting.

Job locations: Remote