Solutions Engineer - Helius

About Helius

Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana.

We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.

About the Role

We're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling.

This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You'll be embedded in our developer community day-to-day, spotting patterns in what customers need and shipping code, demos, and automation that raise the bar for the entire Helius developer experience.

What You'll Do

• Serve as the technical front door for developers using Helius APIs and streaming products
• Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped
• Build code samples, demos, and SDKs that help customers integrate faster
• Rewrite and expand documentation, tutorials, and guides based on real-world questions
• Automate support workflows using internal tooling, scripts and AI-assisted systems
• Collaborate with engineering on feature requests, bug reports, and customer-driven improvements
• Live in Discord and Telegram to support developers, gather feedback, and spot new patterns
• Partner with enterprise and ecosystem teams to design integrations and optimize performance
• Prototype new experimental features alongside engineers and product owners based on customer feedback

What You'll Bring

• 1-2 years of experience in a technical role (support, engineering, solutions or devrel)
• Excitement for the Solana ecosystem, distributed systems, and internet capital markets
• Comfort reading and writing code (TypeScript & Rust preferred)
• Deep curiosity, bias for action, and ownership
• Strong written and verbal communication skills, especially when breaking down complex technical ideas
• Passion for helping developers and improving developer experience

Nice to Have

• Prior experience in a developer-facing support or solutions role with high volume or real-time community support (Discord, Telegram, forums)
• Experience with APIs, SDK design, or open-source contributions
• Prior startup experience or work in a small, fast-moving team

Why Helius?

• High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and Phantom
• Ownership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scales
• Remote-first flexibility: Work where you’re most effective with a flexible, fully distributed team
• Competitive comp & perks: Market-leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travel
• Mission-driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps