Manager, Payroll Connections - Human Interest

About Human Interest

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry, backed by top investors including BlackRock, TPG (The Rise Fund), SoftBank, and more.

About the role

As a Payroll Connections Manager, you will lead a dynamic team of Payroll Connection Specialists responsible for driving efficiency, velocity, and enabling payroll connections for our clients. You will be accountable for hitting key performance metrics, identifying and solving operational blockers, and leading your team to consistently enable a high volume of payroll connection while delivering an exceptional customer experience.

What you get to do every day

• Lead and mentor a team of Payroll Connection Specialists to help them achieve both individual career growth and business objectives.
• Serve as the primary escalation point for the Payroll Integrations team, stepping in to resolve complex blockers for individual team members.
• Define team goals, key results (OKRs), and performance metrics to continuously drive productivity and quality.
• Refine existing operational workflows to improve efficiency, scale capacity, and support organizational growth.
• Investigate integration issues, identify root causes, and partner cross-functionally to implement long-term solutions.
• Guide clients through establishing technical connections across 400+ payroll providers.
• Serve as the subject matter expert and primary liaison for Payroll Integrations, educating internal and external business partners.
• Partner with stakeholders across Human Interest to streamline and optimize 401(k) contribution processing.
• Champion a culture of accountability, ownership, and continuous improvement while fostering a fun, energetic, and collaborative team environment.

What you bring to the role

• 3+ years in a SaaS environment or the retirement industry (experience in payroll or 401(k) contribution processing preferred).
• 1-2+ years of experience in a team lead, supervisory, or direct people management role.
• Proven track record managing high-volume accounts and overseeing complex projects or implementations.
• Experienced in defining goals, success metrics, and key performance indicators (KPIs) to measure and drive team productivity.
• Demonstrated ability to streamline operations, improve efficiency, and execute against aggressive targets.
• Skilled at prioritizing competing demands, determining urgency, and executing detailed action plans in a fast-paced, high-growth software environment.
• Exceptional written, verbal, and presentation skills with a track record of effective collaboration across departments and organizational levels.
• Strong interpersonal skills with a knack for guiding teams, resolving conflicts, and making sound decisions under pressure.
• Bachelor’s degree in Business, Operations, or a related discipline preferred.

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide.

Our Operating Principles

• Customer obsession: We put our customers' needs first and go the extra mile.
• Long-Term Orientation: We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions.
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better.
• Fundamental Optimism: We believe in the power of positivity and the potential for greatness.

Benefits & Perks

• A great 401(k) plan with dollar-for-dollar employer match up to 4%
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Lyra: Enhanced Mental Health Support
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences and virtual social events