Senior Account Manager - IntusCare

About IntusCare

IntusCare is the only end-to-end technology ecosystem built specifically for PACE (Programs of All-Inclusive Care for the Elderly) and similar coordinated care models. We help our customers deliver exceptional care, strengthen financial performance, and stay compliant through a purpose-built EMR and a suite of modern, cloud-native solutions where data and AI sit at the center of everything we do. The result: modern infrastructure for complex senior care, so teams spend less time wrestling with systems and more time caring for older adults with the dignity they deserve.

Role Overview

The Senior Account Manager serves as the strategic relationship owner for a portfolio of IntusCare clients and is directly responsible for commercial growth within their book of business. This person will blend commercial and sales acumen with a deep commitment to partnership, ensuring every client realizes the full value of IntusCare’s solutions while identifying and closing opportunities for renewal, expansion, and long-term growth.

You’ll work hand-in-hand with our Sales, Client Success, Implementation, Product, and other Client Delivery teams to drive value, retention, and growth across your accounts.

Key Responsibilities

• Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies.
• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership.
• Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations.
• Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams.
• Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams.
• Lead quarterly business reviews and strategic planning sessions with clients.
• Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories.
• Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems.
• Drive success in your book of business through proactivity and self-direction in a fast-changing environment.

Requirements

• 4-8+ years of experience in account management, client partnerships, sales, or commercial roles within healthcare technology, population health, or SaaS environments.
• Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations.
• Commercial mindset with demonstrated ability to drive upsells, revenue expansion, and renewal.
• Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes.
• Excellent communication, negotiation, and relationship-building skills.
• Comfortable collaborating cross-functionally in a fast-paced, high-growth environment.
• Proficiency with CRM systems and project management tools.
• Experience with EMR software is a plus.