Software Implementation Engineer - Lumin Digital

About the Role

The Software Implementation Engineer is responsible for the technical onboarding of clients onto Lumin Digital’s digital banking platform. This includes configuring platform features, supporting data conversion, and collaborating with clients to customize the platform using internal SDKs. From kickoff through production launch, you will partner with clients and internal cross-functional teams to ensure high-quality, timely deployments, while supporting production operations and platform reliability.

Key Responsibilities

• Platform Configuration: Configure platform features during and after implementation to meet client requirements and ensure smooth production transitions.
• Technical Advisory: Act as a technical advisor throughout the implementation lifecycle, providing best practices and technical guidance to clients and internal stakeholders.
• Data Conversion: Support and execute data conversion tasks, including transformation, validation, and import activities for launches, vendor transitions, or M&A integrations.
• Issue Resolution: Troubleshoot and resolve implementation-related technical issues to minimize schedule impact and maintain platform stability.
• Cross-Functional Collaboration: Partner with Engineering, Product, Services, and Support teams to align solutions, resolve integration blockers, and address client feedback.
• Production Operations: Investigate and resolve client-reported issues post-deployment to ensure long-term platform reliability.
• Custom Code & Scripting: Write clean, maintainable, and testable code using SDK tools for customizations, configuration scripts, and data workflows.
• Documentation & Improvement: Maintain implementation documentation, task tracking, and operational handoffs while contributing to continuous improvement initiatives.

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• Experience:
  • At least 3 years of professional software engineering, backend development, or related technical engineering experience.
  • At least 1 year of technical software implementation experience preferred (ideally within digital banking, FinTech, or SaaS).
• Technical Skills:
  • Strong hands-on experience with SQL and relational databases for data transformation and configuration.
  • Familiarity with cloud-native technologies including AWS, Docker, Kubernetes, and Kibana.
  • Understanding of microservices architecture in scalable enterprise platforms.
• Soft Skills: Strong analytical problem-solving skills, excellent written and verbal communication, and the ability to manage competing demands across multiple client projects.

Travel

• Minimal travel required (generally 12 days or less per year, typically for ~2 team offsites annually).

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible PTO plus 12 paid holidays and paid sick leave
• Paid parental and family leave
• Lifestyle spending account
• Tuition reimbursement
• Cell phone stipend