Business Continuity Management Lead - Mercury

About the Role

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. As part of the Risk team, this leader will establish practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions, with direct visibility to the CRO and senior leadership.

This role fills the need for a dedicated leader to coordinate BCM across the organization. The ideal candidate combines deep continuity and resilience expertise with the judgment to build a proportionate program in a fast-moving environment, working effectively with Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams.

Key Responsibilities

• Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap.
• Partner with business owners to identify critical services, conduct business impact analyses, and map dependencies across people, processes, technology, facilities, and third parties.
• Establish recovery time objectives (RTOs) and recovery point objectives (RPOs) with business and technology owners.
• Set standards for continuity plans and recovery procedures, facilitating accountable owners in developing actionable plans.
• Coordinate business continuity with technology disaster recovery, incident response, and crisis management.
• Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests.
• Partner with Third-Party Risk Management to assess critical provider recovery capabilities and concentration dependencies.
• Embed continuity considerations into new products, material business changes, and technology implementations.
• Establish metrics and reporting that give management visibility into readiness, testing outcomes, and material gaps.
• Build and lead a growing BCM team, including hiring and developing analysts.
• Deliver role-based training and promote awareness of continuity responsibilities across the organization.
• Support regulatory examinations and bank-launch readiness reviews.

Qualifications

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a regulated environment.
• Demonstrated experience building or materially enhancing an enterprise BCM program.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management and concentration risk.
• Proven ability to drive cross-functional remediation through influence.
• Excellent written and verbal communication skills.
• Experience managing a team of Business Continuity analysts.

Preferred Qualifications

• Familiarity with banking supervisory expectations for business continuity and operational resilience.
• Experience operating in a company-building or bank-building environment.
• Familiarity with recognized continuity standards, such as ISO 22301.
• Relevant professional certification, such as CBCP or MBCI.