Value Adoption Consultant - Mitratech

About Mitratech

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. Serving over 20,000 client companies globally—including 30% of the Fortune 500 across 160+ countries—our technology and people help organizations grow and protect their operations.

Mitratech is in the midst of a significant evolution: bringing ARIES, our AI platform purpose-built for legal operations, to our customer base. We've learned that AI only works when the foundation underneath it is solid, and that gaps in everyday product adoption become blockers. This role exists to help close that gap, account by account.

Job Overview

The Value Adoption Consultant works directly with existing TeamConnect customers to help them get real, demonstrable value out of what they already have before moving to next-generation capabilities. This is hands-on, account-level work: running assessments, guiding adoption, and helping customers build the operational foundation that AI-enabled capabilities like ARIES depend on.

This is a seasoned individual-contributor role executing against established playbooks and assessment frameworks, carrying a portfolio of accounts with real accountability for outcomes. This role reports to the VP of Value Experience, working in close partnership with the Senior Value Adoption Consultant, Premium Experience, and Account Management.

Essential Duties & Responsibilities

• Operational Assessments: Conduct current-state discovery with legal ops and business stakeholders using established assessment frameworks; map workflows, pain points, and configuration gaps.
• Value Realization: Help customers close the gap between “implemented” and “adopted” in their existing TeamConnect environment; identify underused functionality and everyday friction capping ROI.
• Foundation Readiness: Assess whether a customer's day-to-day workflows, data, and configuration are stable and clean enough to support future AI-enabled capability, flagging remediation needs early.
• Product Adoption Guidance: Act as a proactive, named point of contact for assigned accounts through regular check-ins, education on standard processes, best-practice webinars, and hands-on troubleshooting.
• Expansion Signal Surfacing: Identify when an account is ready for additional modules, AI capabilities, or Premium Experience investment, passing intelligence to Sales and Account Management.
• Customer Communication: Translate findings into clear, business-friendly recommendations for legal ops and business stakeholders; contribute to account reviews and adoption reporting.
• Playbook Execution: Apply and provide feedback on assessment templates, onboarding guides, and adoption playbooks.
• Cross-Functional Coordination: Maintain a regular cadence with Premium Experience and Account Management to share account-level insights affecting retention.
• Feedback Loop: Communicate emerging product trends and adoption patterns back to the Product team.

Requirements & Skills

• 4+ years of experience in legal operations, legal technology consulting, or professional services delivery on legal operations technology.
• Direct, practitioner-level familiarity with matter management and/or e-billing workflows.
• Experience helping a technology implementation successfully land with end users (training, onboarding, adoption support).
• Comfortable running structured discovery and assessment conversations with legal operations and business stakeholders.
• Strong business acumen paired with technical understanding to derive practical client solutions.
• Excellent interpersonal and communication skills across video, phone, and presentations.
• Ability to manage an account portfolio and concurrent priorities independently.
• Ability to travel up to 25% as needed.
• Bachelor's degree preferred, or equivalent practical experience.