Circles Facilitator - Modern Health

About Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform.

Modern Health is a fully remote workforce operating as a hyper-growth company. Team members living in the US outside the Pacific time zone are expected to work at least six hours between 8:00 AM and 5:00 PM Pacific Time each workday.

Note: The Circles team is not actively hiring at this time, but we welcome resume submissions for future opportunities when similar roles become available.

What is a Circles Facilitator?

Circles are live, virtual group sessions led by Modern Health providers. They give members a supportive space to connect, learn, and receive help around topics that matter to them and our clients.

This role is designed to strengthen the reliability and scalability of Circles. You will facilitate common, high-volume topics during peak U.S. hours, serve as backup coverage when another facilitator is unavailable, and contribute to content, training, and operating practices.

The modeled workload is approximately 2–3 Circles per day (~13 sessions per week), leaving dedicated time for preparation, content review, backup coverage, training, and program improvements.

Key Responsibilities

• Facilitate live, virtual Circles for common, high-volume topics within your clinical or professional scope.
• Create an inclusive, supportive, and well-structured environment where members can learn and participate safely.
• Prepare for each session by reviewing content, understanding intended outcomes, and coordinating with Circles Operations.
• Serve as the first call for last-minute backup coverage within your scheduled working hours.
• Adhere to Modern Health’s facilitation guidance, clinical boundaries, participant-safety expectations, and escalation pathways.
• Adapt facilitation styles for diverse audiences while maintaining content and program standards.
• Collaborate with Circles Operations, CS&R, Provider Operations, and Content Studio to enhance member and client experiences.
• Provide feedback on session content, participant needs, and operational processes.
• Assist with content review, training, and onboarding activities for internal partners.
• Maintain reliable availability and timely communication for team coverage planning.

Required Experience & Qualifications

• Proven experience facilitating groups, workshops, psychoeducational sessions, or structured virtual/in-person experiences.
• Clinical, coaching, counseling, behavioral health, or related professional background appropriate for group facilitation.
• Active credentials, licensure, or qualifications required to practice in applicable jurisdictions.
• Demonstrated ability to create warmth, structure, and psychological safety in a remote group setting.
• Comfort leading both discussion-based and content-led virtual sessions.
• Sound judgment regarding scope, clinical boundaries, risk management, and escalation protocols.
• Strong organization skills and dependability with minimal oversight.
• Clear, respectful communication skills across cross-functional teams and diverse participants.
• Ability to work consistently during peak U.S. hours (8:00 AM – 5:00 PM PT window) and provide backup coverage.