Senior UX Researcher, Quantitative - Ondo Finance

About Ondo Finance

Ondo Finance's mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks, and ETFs, building the future of institutional-grade financial services onchain.

Founded by alumni from Goldman Sachs Digital Assets Team, we’re backed by top investors including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are leaders in the space in terms of AUM and well-capitalized to continue growing. We are fully remote with team members across the U.S.

About the Role

Ondo's user research team is small but mighty and works horizontally across the whole product suite. We are hiring a Senior Quantitative User Researcher to build and lead quantitative research across the portfolio.

You will set your own UXR strategy with minimal guidance, take on high-impact decision-shaping questions from any team, and answer them with evidence that holds up at scale.

What You'll Do

• Own research intake and quant roadmap: Field research questions from product, design, GTM, and leadership. Prioritize quantitative evidence where it best reduces risk on major initiatives.
• Answer key pre-launch questions: Use MaxDiff and conjoint analysis to determine which features, benefits, and messaging drive decisions. Design pre-launch experiments and pretest instruments with cognitive interviews.
• Build lasting measurement & segmentation: Adapt or develop validated scales for trust, perceived security, and comprehension across products and markets; build statistically validated, sized user segments.
• Ensure trustworthy data: Design sampling, translation, and fraud controls for a global, crypto-native audience, partnering with data science to link survey data with behavioral product data.
• Evaluate AI-assisted experiences: Design human evaluation frameworks for AI-assisted finance features, including rubrics, rater reliability, and trust alignment.
• Partner with leadership: Present actionable recommendations with effect sizes and confidence intervals. Provide quick pulse surveys or full studies to answer ad-hoc questions and enable PMs/designers to run lightweight surveys safely.

Requirements

• 7+ years of UX or applied research experience, including at least 5 years leading quantitative studies end to end.
• Experience leading quantitative research studies for financial products (e.g., brokerage, trading, banking, payments, wealth, or lending).
• Self-starter ability to scope ambiguous problems, set priorities, and drive studies to clear decisions with minimal guidance.
• Deep survey science expertise: sampling/weighting, instrument design, bias control, data-quality screening, and Qualtrics programming.
• Hands-on experience designing and analyzing MaxDiff and/or conjoint studies.
• Strong applied statistics: regression, power analysis, experimental and quasi-experimental design.
• Fluency in R or Python for data analysis and visualization.
• Existing AI-assisted research workflow (drafting surveys, code generation/review) paired with rigorous validation of outputs.
• Proven track record of quantitative research changing product or business decisions, with clear communication to executive stakeholders.

Nice to Have

• Experience with crypto, onchain, or tokenized-asset products.
• Master’s or PhD in a quantitative field (e.g., statistics, survey methodology, behavioral economics, marketing science).
• Depth in advanced methods (hierarchical Bayes, simulators, psychometric scale development, pricing research, SQL, or multilevel modeling).
• Experience evaluating AI/LLM products (human evaluation, rubrics, rater reliability).
• International research experience across LATAM, APAC, or EMEA markets.

What We Offer

• Competitive Compensation: Salary, future token rights, and/or equity based on preference.
• Full Benefits: Medical, dental, and vision coverage.
• Flexible PTO: Flexible vacation policy.
• Remote-First Culture: Early team member influence on vision, culture, and design practices.
• World-Class Team & Investors: Team members from Goldman Sachs, Meta, Google, Blackrock, and backing from Pantera Capital, Founders Fund, and Coinbase Ventures.