Sales Engineer - Postscript

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. Backed by Greylock and Y Combinator, we've been fully remote since 2018.

As a Sales Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and our customers to help bring conversational commerce visions to life. You'll act as a trusted technical advisor throughout the customer lifecycle, building a strong grasp of the Postscript platform, integrations, and API capabilities.

Primary Duties

• Become an expert on the Postscript platform, understanding all supported use cases and imagining what's possible.
• Help customers and prospects extend their strategy into email alongside SMS and contribute to platform best practices.
• Use AI tools to accelerate discovery calls, demo prep, and technical content creation while helping customers leverage Postscript's AI features.
• Support the sales team in helping prospects understand platform capabilities and successfully win business.
• Lead technical discovery calls, offer creative solutions, discuss the competitive landscape, and document product requests.
• Work with account executives to prepare demos showcasing advanced platform features and integrations.
• Execute proof of concepts (POCs) for customers with complex use cases, collaborating with onboarding and engineering.
• Offer support and guidance to customers and partners using our APIs for standard and custom integrations.
• Create technical content demonstrating implementation steps and standard methodologies for new features.
• Provide technical support and troubleshooting assistance to onboarding and customer support teams.
• Act as a creative problem solver, developing innovative solutions for unique customer needs.
• Collaborate with partners building technical integrations to ensure a seamless experience.

What We'll Love About You

• At least 3 years in a revenue-driving, customer-facing technical role (solutions engineer, sales engineer, support engineer, or similar).
• Ecommerce knowledge and past experience required; Shopify ecosystem highly preferred.
• Experience working with top-tier Shopify/ecommerce brands (high-GMV DTC or omnichannel retailers).
• A "customer first" attitude.
• Technical comfort with front-end web technologies (JavaScript, CSS) and ability to create POC product integrations using APIs.
• Genuinely energized by AI and experienced with AI tools in your daily workflow.
• Email marketing platform experience is a plus (deliverability, segmentation, cross-channel orchestration).
• Detail-oriented, naturally curious, and a strong cross-functional collaborator.
• Excellent communicator capable of translating complex technical ideas for diverse audiences.
• Comfortable working under pressure and wading through undocumented questions.

What You’ll Love About Us

• Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity.
• High growth startup with room for direct impact and career growth.
• Fully remote work environment.
• Flexible paid time off.
• Paid parental leave.
• Health, dental, and vision insurance.