Product Specialist - Europe (French/Spanish/Portuguese)

About the Role

In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.) eventually.

Shift timing: 2:30 PM to 11:00 PM CET (any 5 days of the week). This role is for candidates who reside in Spain, Portugal, or Italy and have full work authorization.

Key Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Conduct product walkthroughs and provide resolutions to customers' queries.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Answer questions over email, phone calls, & live video calls.
• Find ways to go above & beyond to help customers.

Requirements & About You

• Must be a native/bilingual speaker of at least one of the following languages: French, Spanish, or Portuguese, and fully proficient in English.
• Maximum of two years of experience in any relevant role or field.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong academic performance in Mathematics at the secondary school level.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background — our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, and PowerPoint.
• Experience working with Zohodesk or other support/service software.

About PriceLabs

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

Every day, we price over 600,000+ listings globally across 150+ countries. We are a remote-first organization with a global team of passionate individuals across more than 19 countries.