IT Engineer II - Propelus

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

As an IT Engineer II within the Innovation department, you will play a crucial role in supporting and maintaining our company's IT infrastructure. You will contribute to project execution by implementing and troubleshooting solutions under guidance and assist in various IT tasks, ensuring the stability and efficiency of systems, including the effective and responsible use of AI in IT work.

What You'll Own

System Design and Implementation

• Install and configure hardware, software, and networking components with increasing autonomy.
• Contribute to the design of computer systems and office networks.
• Deploy and manage virtual machines and other IT resources.

Maintenance and Troubleshooting

• Conduct regular system maintenance and performance monitoring.
• Identify and resolve technical issues independently.
• Develop and maintain troubleshooting procedures.

Security Implementation

• Implement and monitor security measures to protect systems and data.
• Conduct security assessments and vulnerability scans.
• Ensure compliance with security policies.

Onboarding and Off-boarding

• Independently manage onboarding and offboarding tasks.

Upgrades and Innovation

• Recommend and implement system upgrades to enhance functionality.
• Research and evaluate emerging technologies.

Collaboration & Training

• Provide technical support to end-users and collaborate with cross-functional teams.
• Assist in the integration of IT systems.
• Provide training to end-users on new systems and technologies.

Documentation and Knowledge Sharing

• Maintain comprehensive documentation of IT processes and procedures.
• Share knowledge and best practices with team members.

AI & Agentic SDLC

• Independently use AI assistants for scripting and automation; write clear prompts with context and know what to delegate to AI.
• Systematically validate AI output for correctness and security, recognize hallucinations, and use AI-assisted diagnostics while confirming findings.
• Apply responsible-AI practices, considering privacy, security, and cost.

You'll Love This Role If You

• Are a proactive, friendly, and persuasive person who loves to move fast and juggle several projects at once.
• Enjoy ensuring every client has a completely positive experience.
• Can effectively troubleshoot in a remote environment.

What You'll Bring

• 2+ years of experience in an IT support or IT engineering role.
• Solid understanding of computer hardware (specifically Mac), software, and networking concepts.
• Proficiency with operating systems such as Windows and Linux.
• Experience with basic troubleshooting and problem-solving techniques in a remote environment.
• Strong communication and interpersonal skills with an ability to explain technical issues to non-technical users.
• Ability to work independently and as part of a team, following instructions and procedures.
• Knowledge of security best practices and compliance standards.
• Proficiency in scripting languages (e.g., Python, Bash) is a plus.
• Hands-on experience using AI assistants and AIOps tools in IT work.
• Understanding of prompt engineering fundamentals and AI output validation.

Nice to Have

• Familiarity working inside Notion.
• Experience working with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledgeable on automating manual processes, utilizing AI and other resources for success.

Benefits and Perks

US Employees

• Health Insurance: Up to 100% premium coverage for employee medical insurance. Options for HSA, FSA, dental, and vision.
• Generous PTO: 20–30 days per year based on tenure, plus 14 paid holidays, 1 floating holiday, 1 paid birthday holiday, and 16 hours of Volunteer Time Off.
• 401(k): Company matching plus financial planning education.
• Lifestyle Spending Account (LSA): Annual budget for wellness, WFH equipment, gym memberships, or produce delivery.
• Employee Assistance Program: 24/7/365 counseling, financial, legal, and care services.
• Family & Health: Carrot Fertility support and Beyond Med discount program.
• Pet Insurance: Spot Pet Insurance options.

Global Benefits (All Employees)

• Remote-first environment with flexible options.
• Milestone trip sponsorship for 10- and 20-year anniversaries.
• Annual professional development allowance.