Implementations Manager - Raptor Technologies

About Raptor Technologies

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

Position Overview

The Implementations Manager will be responsible for the effective implementation of all customer-facing projects, leading a team of multi-functional consultants, as well as leading other departmental initiatives to enhance the customer journey.

Key Responsibilities

• Accountable for the tactical results of a team or department; bridges bandwidth gaps as an individual contributor when necessary.
• Establishes a cadence of routine 1:1s with individual team members to delegate and adjust scope and priorities.
• Translates high-level organizational goals into team and individual goals.
• Partners with HR to establish clear job descriptions, role expectations, and hiring decisions.
• Ensures proper work coverage, division of responsibilities, and clear process guidelines aligned with department results.
• Establishes clear performance standards and KPIs, providing actionable feedback and conducting quarterly/annual performance reviews.
• Manages employee relations, conflict resolution, and performance management.
• Fosters a world-class culture of responsibility and accountability through effective training, coaching, recognition, and performance standards.

Qualifications

• 4+ years of experience managing project consulting teams within a cross-functional matrix environment.
• 4+ years of experience managing customer-facing project delivery.
• Strong background in high-volume software implementation and project delivery.
• Hands-on experience with Salesforce.
• Advanced skills in Microsoft Excel.
• Bachelor’s degree or higher; minor or advanced degree in Business/STEM or equivalent experience.
• Managerial experience deploying software solutions is a plus.

Benefits & Compensation

• Remote-first philosophy with workplace flexibility
• Flexible paid time off and 11 paid holidays per year
• Paid parental leave
• Affordable health coverage (medical, dental, vision), with 100% company-paid medical for employee-only coverage
• 401(k) employer contribution
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Career advancement opportunities within a mission-driven school safety software company