Onboarding Manager, Bilingual (English/Spanish) - Contract

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. We started by building essential sales tools like aerial roof measurements and digital sales proposals, and expanded into a seamless CRM platform that connects payments, material ordering, and more.

Roofr is growing our Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager (contract) to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr.

We onboard hundreds of new customers every month across multiple products. Many of them run established roofing businesses but are new to technology. Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible and make sure getting there doesn't feel overwhelming.

What You’ll Do

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr in a way that’s practical, confidence-building, and tailored to their unique business workflows, goals, and level of technical experience.
• Drive customers to a clear graduation milestone: live, self-sufficient, and ready for handoff to their Customer Success Manager.
• Work closely with the Account Setup Team as an onboarding consultant, ensuring Roofr is configured to reflect each customer's real needs.
• Deliver engaging live training sessions and group webinars that drive real adoption, not just familiarity.
• Partner cross-functionally with Sales, Account Management, Retention, Product, and Customer Success to surface friction and close gaps.
• Contribute to the design and continuous improvement of Roofr's onboarding playbook.

What You'll Bring to the Role

• Fluent in Spanish and English (written and spoken).
• 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment.
• Experience working in a fast-paced, high-growth startup environment.
• Strong communication and presentation skills across live calls, video meetings, email, and webinars.
• Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level.
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations.
• Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes.
• High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently.
• Exceptional organization, time management, and attention to detail.

Who You Are

• A true customer advocate.
• Highly organized and results-oriented.
• Detail-obsessed and adaptable depending on who’s in front of you.
• Always looking for ways to improve and scale what works.
• Tech-savvy and comfortable learning new tools quickly.

What We Offer (US + Canada)

• Vacation & Paid Time Off: Mandatory 1st week PTO to recharge, 1 Friday off per month ("laundry days"), company-wide paid shutdown between Christmas and New Years, and flexible time off.
• Health & Retirement: 80% employer-paid health benefits (U.S.) / 100% employer-paid Extended Healthcare & Dental premiums (Canada), plus RRSP/401(k) match.
• Family: Generous Parental Leave policy.
• Work Setup & Perks: Home office setup stipend, internet and phone allowance, annual company retreat, weekly Friday paydays, and learning & development opportunities.