Account Manager - Runpod

About Runpod

Runpod is the AI Developer Cloud, empowering over one million developers—from indie researchers to teams running frontier models in production—to experiment, train, fine-tune, deploy, and scale AI on a single platform. Our platform has processed more than 20 billion inference requests, and we recently closed a $100M Series A in June 2026. We are at an inflection point for AI infrastructure, building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.

We are a small, remote-first team that values ownership, speed, and shipping work that millions of developers rely on daily. We seek individuals who care deeply, build with urgency, and want to make a significant impact at scale.

The Role: Account Manager

As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting.

Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health. You’ll be responsible for meeting or exceeding annual renewal targets while also driving upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. Strong performance is demonstrated not just through numbers, but through high customer satisfaction, thoughtful account planning, and accurate forecasting within the CRM. Maintaining portfolio stability, achieving positive customer sentiment, and supporting measurable account expansion will all be essential to your success as an Account Manager at Runpod.

Responsibilities

• Serve as the main point of contact for a portfolio of existing accounts.
• Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
• Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g., more GPU capacity, new feature modules, premium support plans).
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
• Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
• Build account plans, forecasts, and growth strategies for each client.
• Track key account metrics (e.g., churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
• Handle contract renewals, negotiation, and escalations.
• Maintain accurate data in CRM (deal pipeline, account notes, forecasts).
• Occasionally assist in onboarding or transitions of new clients within your portfolio.
• Periodic travel to visit top customers or represent Runpod at key industry events.

Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
• Strong technical acumen with the confidence to engage both developers and executives.
• Strong relationship skills; ability to manage multiple stakeholders (technical and business).
• Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
• Comfortable analyzing usage data, spotting trends, and making recommendations based on that.
• Excellent communication (verbal and written) and presentation skills.
• Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
• Self-starter and ability to take ownership of accounts end-to-end.
• Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.
• Successful completion of a background check.

What We Offer

• Meaningful equity in a fast-growing AI infrastructure company—everyone on the team receives stock options, allowing you to share in our growth.
• Generous medical, dental & vision plans.
• Flexible PTO—take the time you need to recharge.
• Remote-first work environment with inclusive, collaborative teams utilizing Slack for internal communication.
• Join a passionate team on the cutting edge of AI infrastructure, where culture, learning, and ownership are at the heart of how we scale.
• $1,200 Home Office & Equipment Stipend—we set you up for success from day one with gear and support to create your ideal workspace.

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas.