Forward Deployed Engineer APAC - Runpod

RunPod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use RunPod to experiment, train, fine-tune, deploy, and scale AI on one platform. We're looking for a Forward Deployed Engineer to support the growth of our cloud platform in the APAC region.

As part of the Revenue Team, you’ll work closely with customers, sales, product, engineering, and support to ensure a seamless and delightful Runpod experience. Your role will focus on providing technical insights, resolving challenges, and building trust with customers.

Responsibilities

• Participate in sales meetings with customers, explain RunPod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers.
• Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in RunPod’s products or services.
• Utilize various tools and methods, such as code analysis, scripting for testing, log analysis, and remote access, to identify root causes and deliver solutions or workarounds.
• Communicate effectively with customers and internal teams, including engineering, sales, supply, and product management teams, to ensure customer satisfaction and integrate valuable feedback.
• Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
• Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team.
• Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos.

Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, IT) or equivalent professional experience.
• 3+ years of professional experience in software development.
• Strong problem-solving skills and ability to work in a collaborative environment.
• Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
• Excellent communication skills and attention to detail.
• Located in the APAC region (Ideally in Malaysia, Singapore, or South Korea).
• Successful completion of a background check.

Preferred Qualifications

• Strong technical skills, including proficiency in Python (Django, Flask, PyTorch), JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.
• Knowledge of operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), NoSQL databases (MongoDB), data center components, and network protocols (TCP/IP, HTTP/HTTPS, SSH, DNS).
• Proficiency in deploying and managing AI/ML models as services or APIs.
• Ability to write and execute scripts, queries, or commands, and read and understand code, logs, errors, or traces.