Billing Support Specialist - Supabase

About the Role

We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.

You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.

Key Responsibilities

• Provide initial and timely responses to support cases covering billing, pre-sales requests, usage optimization, and disputes.
• Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions.
• Triage support cases by directing users to documentation, code examples, or escalating to technical/business team members.
• Identify opportunities for internal tooling to improve support team efficiency.
• Reproduce issues, create test cases, and improve test coverage where applicable.

Qualifications

• 2+ years of experience providing customer support for billing to technical customers.
• Excellent communication skills and fluency in English.
• Ability to communicate clearly across both technical and non-technical audiences.
• Experience working in async or globally distributed teams.
• Comfort with navigating ambiguity and moving quickly in a fast-paced environment.
• Proficiency in SQL is a bonus.

What We Offer

• Fully Remote Work: We hire globally with no physical offices. We provide a WeWork membership or co-working allowance.
• Equity (ESOP): Every team member receives equity ownership in the company.
• Tech Allowance: Budget for setting up your home office with a laptop, monitor, and accessories.
• Health Benefits: 100% coverage of health insurance for employees and 80% for dependents globally.
• Annual Off-Sites: A week-long annual company gathering in a new city for collaboration and connection.
• Flexible Work: Asynchronous operations with total trust to manage your own time.
• Professional Development: Annual education allowance for courses, books, and conferences.

About the Team

Supabase was born remote and open-source-first. Our globally distributed team spans over 60 countries, 20+ languages, and 400+ team members working asynchronously to build developer tools.