School Success Manager - Timely

Who we are

School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators’ valuable time while delivering a sub-optimal result for students. We started Timely to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students. Timely combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers’ time, and surfacing opportunities for leaders to unlock staff potential. Timely delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives.

Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that Timely is the indispensable partner in addressing the challenge. We’re experiencing exciting growth as a company, while doubling down on our mission and people-centered approach to leveraging powerful technology. We serve districts and charter school organizations across 20+ states, growing (and renewing) at rates that lead the education technology industry.

About the role

As a School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. You'll work directly with our school and district partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

Role & Responsibilities

The School Success Manager role leads all aspects of Timely’s customer-facing support model.

Own a portfolio of schools

• Guide district and charter schools through using Timely to build their master schedule
• Lead onboarding and training for new and returning school schedulers
• Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
• Develop strategic relationships with key stakeholders including lead schedulers, principals, and other members of the scheduling teams
• Track success metrics for each school, ensuring high levels of satisfaction and renewal rates
• Serve as a strategic thought partner to school-based teams to ensure their schedule aligns to their unique priorities
• Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team

Own a portfolio of accounts

• Manage district and charter network accounts through the Timely customer journey developing strategic relationships with key stakeholders
• Collaborate with the district teams to establish partnership goals, implementation timelines, and training plans
• Serve as a strategic thought partner to ensure the school schedules align to district and network priorities
• Provide the tools and structures necessary for district leaders to manage the master scheduling timelines and understand where each school is at in the scheduling process
• Support the data integration process by collaborating with district IT teams and Timely’s data integration team, owning aspects of the data transfer process

Support general operations

• Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights
• Contribute to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, and answering questions from prospective school partners
• Pitch in wherever and whenever is needed to contribute to team success

What we are looking for in candidates

• Meaningful experience developing middle and/or high school schedules
• Willingness to roll up sleeves and work in a scrappy environment
• Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
• Experience in a fast-paced, high-growth entrepreneurial environment

Who you are

• An experienced scheduler: At least 2+ years of experience building and owning a middle and/or high school schedule
• A "school person": You’ve worked at least 5 years inside a school and understand the operations and culture of schools
• Detail-oriented: Meticulously review schedules, slides, and other related documents with critical attention to detail
• Strategic: Take in many different signals, cut through the noise, communicate clearly, and deliver for our partners
• Efficient: Handle multiple priorities, tasks, and requests at the same time in a lean environment
• Collaborative: Experience working across cross-functional teams
• Adaptable: Adjust quickly to changing priorities and conditions

Benefits we offer

• Medical, dental, vision, and a contribution-only 401(k) plan
• Flexible PTO
• Professional development opportunities as the company grows