Client Success Manager (Health Plans/PBM) - Vida Health

About Us

At Vida, we help people get better—and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety, and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches, and Licensed Therapists takes a whole-person approach to care.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

As a Client Success Manager (Health Plans/PBM) at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be "the face of Vida" to provide client delight and exceed expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs.

Responsibilities

• Be "the face of Vida" and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
• Own end-to-end client relationships from planning, launch, ongoing management, and renewal.
• Be the storyteller of Vida’s mission, value propositions, and impact through qualitative and quantitative analysis to both our clients and internal Vida team.
• Understand priorities among clients and key stakeholders as well as up-sell opportunities.
• Present analysis & make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales, and marketing, to develop and implement solutions addressing client needs.
• Additional responsibilities as assigned.

Requirements

• Bachelor’s Degree at minimum.
• 5+ years of experience in account management, sales, customer success, or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background. PBM experience required.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration/payer processes.
• Experience with Medicare and/or Medicaid populations or programs is a plus.
• Critical thinking skills, ability to analyze data, identify gaps and risks, and work with stakeholders to create and implement recommendations for improvement.
• Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks.
• Professional and polished written and verbal communication skills, with the ability to effectively summarize information and present findings.
• Ability to develop and maintain leadership level relationships internally and externally.
• Self-starter with an ownership mentality, comfortable navigating ambiguity.
• Proficient in the use of web and mobile technologies, PowerPoint, and Excel.
• Passionate about Vida’s mission.