About Us:
Analog is building a true Layer-0 blockchain network that ushers in the omnichain future, secured with the Proof-of-Time consensus mechanism.
Backed by world-class investors, our vision is to facilitate the seamless communication of time data (events) between decentralized applications across different chains.
We are seeking an experienced Web3 Experience Manager to join our Marketing team. In this role, you will strategize, implement, and coordinate events and initiatives for community engagement and retention, as well as work with team leaders to foster a positive culture, including organizing events for the Analog community.
About the Role
- Collaborate with the marketing team to train managers and moderators, ensuring a superior experience for Analog users.
- Respond promptly to community inquiries and automate Support team processes.
- Establish SOPs for the Community Marketing team to efficiently and positively address user queries.
- Utilize your customer support expertise and enthusiasm for Analog’s products to manage inquiries and requests.
- Develop processes, tools, and materials for a rewarding user onboarding and support experience.
- Assist in crafting the user onboarding process for Analog, suggesting strategies for consistent user satisfaction and proactive issue resolution.
- Deepen your understanding of serving Analog’s users across various experience portfolios, gaining insights into each community’s unique characteristics, anticipating needs, and exceeding expectations.
- Enhance Support team documentation and processes through insights from user interactions across the Analog portfolio.
- Utilize your expertise in serving users in the crypto and financial sectors to provide exceptional service, actively incorporating user feedback into Analog’s growth.
About You
- 3-5 years of customer support experience in fintech, blockchain, gaming, or related fields.
- 1+ years of people management experience.
- Have a background in digital/social media marketing that goes hand-in-hand with a good understanding of blockchain technology.
- Available for flexible hours to ensure uninterrupted user support.
- Proficient in industry-standard tools such as Zendesk.
- Fluent in the English language, with effective communication skills and keen attention to detail.
- Possess the capacity to incorporate feedback from Analog leadership, as well as a collaborative cross-functional approach for integrating user feedback.
- Skilled in building relationships for impactful programs.
- Have capable leadership abilities within a cooperative team environment, with strong analytical and problem-solving capabilities.
- Have a positive and proactive demeanour and be able to thrive in a fast-paced, growth-oriented setting.
- Relevant experience within a global high-tech enterprise is desirable, along with a passion for the realm of cryptocurrencies and a cross-cultural mindset.
Job locations: San Francisco, California
