Site Reliability Engineer - WorkOS

About WorkOS 🚀

WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.

We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.

As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do?

About the Site Reliability Engineering Team

The Site Reliability Engineering (SRE) team ensures the WorkOS platform remains fast, reliable, and resilient at scale. We build the systems and practices that keep everything running smoothly—handling hundreds of millions of requests, minimizing downtime, and continuously improving service performance. Our team works across the stack and collaborates closely with infrastructure and product engineering teams.

Responsibilities ✔️

• Design and evolve the systems, tooling, and processes that improve the reliability and performance of WorkOS
• Collaborate with product and infrastructure teams to ensure services are production-ready, observable, and resilient to failure
• Define and measure SLIs/SLOs to guide reliability improvements
• Write and optimize backend systems (in TypeScript) with a focus on performance, maintainability, and graceful degradation
• Improve our incident response process, lead postmortems, and drive follow-through on reliability risks
• Develop internal tools and automations that make it easier to operate and scale our systems
• Participate in our on-call rotation—responding to, resolving, and learning from production incidents
• Contribute to design and architecture discussions with a focus on operability and long-term sustainability
• Document systems, share learnings, and help grow a reliability-minded engineering culture

Qualifications 🌟

• Based in PST/PDT timezone
• Experience operating and scaling production systems in cloud environments (we use AWS)
• Familiarity with service reliability concepts—monitoring, alerting, incident response, and root cause analysis
• Comfort working across infrastructure layers (e.g. compute, networking, storage, observability tooling)
• Strong debugging and systems thinking skills—you can follow problems across services and layers
• Ability to work independently, take ownership, and drive projects from problem discovery through resolution

Nice to have

• Familiarity with Kubernetes or similar orchestration systems
• Exposure to observability stacks (e.g. Prometheus, Grafana, Datadog, OpenTelemetry)
• Exposure to TypeScript or interest in working in a TypeScript-based codebase

Benefits and Perks 💖

• 401k matching
• Competitive Equity
• Healthcare, dental and vision coverage
• FSA, ST/LT Disability, Voluntary Life
• Carrot fertility benefits
• 20 days paid vacation + 10 holidays + unlimited sick leave
• 12 weeks fully paid parental leave
• Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active
• Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being
• Commuter benefits for hybrid employees in SF/NYC
• Unlimited token usage!