Customer Success Manager - 1mind

About Us

1mind is building the next generation of revenue teams. We are creating a new category of enterprise software: Autonomous Customer Experience. Our platform deploys Superhumans, go-to-market teammates with a face, a voice, and a GTM brain that serve the buyer across the entire journey with one continuous memory. They engage, demo, onboard, and support in the moments no company could ever staff, so the handoffs disappear and growth stops leaking.

About the Role

We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value and aligned with each customer’s go-to-market goals.

You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.

What You’ll Do

• Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success.
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve.
• Partner with customers to define success criteria and connect product usage to meaningful business outcomes.
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams.
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities.
• Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps.
• Share customer insights internally to influence product direction and help scale repeatable success practices.
• Operate with a strong bias to action and comfort navigating ambiguity.

What You’ll Bring

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
• Track record owning complex, multi-stakeholder relationships end-to-end — from onboarding and implementation through renewal and expansion.
• Experience with enterprise B2B customers and GTM-focused use cases preferred.
• Familiarity with marketing automation, orchestration, or attribution platforms a plus.
• Hands-on experience with tools like Salesforce and Claude a plus.
• PMP, CSM, or similar certification a plus.

Why Join Us

• Be at the forefront of AI-powered GTM operations.
• Shape the future of how humans and AI collaborate in high-stakes business environments.
• Work alongside a team of builders at the forefront of AI, product design, and GTM innovation.
• Remote-first, fast-moving culture with ownership, autonomy, and impact from day one.