Customer Success Manager -- US/Canada -- Contract-to-Hire
About GoodTime
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.
Our Culture of Entrepreneurship is built on three pillars: autonomy, accountability, and collaboration.
The Role
We are looking for a Customer Success Manager to partner directly with our Small Business and Mid-Market customers to support their recruiting operations. You will drive product adoption, build exceptional executive-level relationships, and intimately understand our customers' processes and challenges.
What Success Looks Like
- Build strong executive-level relationships to increase product adoption, customer sentiment, and retention.
- Analyze customer product usage data to recommend features, settings, or modules that enhance the customer experience.
- Proactively build customer strategies and success playbooks and monitor results.
- Maintain an expert-level understanding of the GoodTime product suite (technical and workflow).
- Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions.
- Work cross-functionally to deliver an incredible customer experience.
About You
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions.
- 3+ years of experience conducting QBRs.
- Recruiting, ATS, and/or HR Technology experience is highly preferred.
- Superior communication, presentation, and interpersonal skills.
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment.
- Ability to effectively partner cross-functionally with engineering, product, sales, marketing, etc.
- Bachelor’s degree or equivalent experience.
Benefits & Perks
- Remote-first culture
- Health, Dental, and Short-term Disability plans with employer contribution
- Flexible time off
- 8-week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
Timezone overlap
UTC-8–-4
Benefits
Health, Dental, Parental leave, Home office, Learning, Equity, Vision
Open to
NA
Sign in to track applications and earn points.
